Amanda Perkins | Rocket Homes

Travels through the Looking Glass: My journey from Customer Service rep to SR SQA

Everyone has a journey and it's not always easy, but if you keep going into places where no one has gone before, you'll find where you're supposed to be.

The road we travel in our jobs (and our lives) is not always smooth, but sometimes, it takes falling down the rabbit hole to lead you on the yellow brick road to your very own Oz.  It doesn't matter where you start; it's about where you end up.  Using pop culture references, we'll discuss the journey I took to get from Customer Service Rep where my understanding of IT was a couple people in a closet like office to working as a QA in a waterfall software shop for a university to Automation Test Engineer and Lead QA.  I want to share my experience with others to show that we've all traveled down different roads but our experiences and knowledge shape how and what we test as we're testing, from how we interact with a mobile app to how we test that new website to how we write up a bug ticket.  Everything we’ve done before comes with us into testing, and it’s what shapes us to do what we do best! 

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Amanda Perkins

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